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1. What is your first impression of your Customer Service Representatives when they answer your call?

2. Is there anything our Customer Service Representatives could do to better serve you?

3. What's your first impression of our drivers when they come in to pick up or deliver your package?

4. Is there anything our drivers could do to better serve you?

5. Has there ever been a time when you had a problem with ENA that was not solved to your satisfaction?

6. Has there ever been a time when someone at ENA made your experience with us more positive by going above and beyond the call of duty?

7. Do you use our log sheet?            Choose one Yes No

8. Do you use our control stickers?   Choose one Yes No

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